Swapping Out Faulty Decals

Swap Out Faulty Decals

The Digital Decals have a 36 month replacement warranty from install date.
If you have a faulty decal, send it back to us so we can organise a replacement.

To make life easier, we will inject your APs' SSID and password into the decal before we send out a replacement. It is important that the sent replacements go to the intended venue.

Please note to check / perform troubleshooting checklist.
click here If this is not performed, a $250 service fee may be applied.
Updated: 21/9/24


SCENERIO 1: No spare decals
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Note, during the time it takes to swap out the decal, you can print out decal graphics by visiting your venues Beer Crawl listing > Clicking on the beer > printing out decal image > temporarily placing over the decal.

  1. Check / perform the troubleshooting checklist .
  2. If above does not resolve issues, PLEASE SEND EMAIL to support@crawlmedia.com.au
  3. Advise which venue it is located at.
  4. Advise which SERIAL number is faulty .
  5. We will EXPRESS post you a replacement - on the condition that the faulty unit is returned via express post.
  6. Swap the faulty decal with the replacement.
  7. EXPRESS post the faulty decal back to us :
    CRAWL MEDIA
    Level 1, Unit 4, 91 Landsborough Ave,
    Scarborough
    QLD 4020
    Australia
  8. Email us the tracking number and when you have the decal connected to the internet.
  9. We will make the required change and let you know to check
    - the Decal that you are swapping to must be connected to the internet).
    NOTE: Decals we send to SHOULD automatically connect to your Wi-Fi if:
    A. Wi-fi credentials have been provided.
    B. You are using one of our pre-configured access points.
    If the decals do not connect. Please use the CRAWL CONNECT app.
    or - for GEN 1 Decals, follow the instructions via your Beer Crawl account (Digital Decals tab > Connection tab).


SCENERIO 2: Have spare decals
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Depending on the sales agreement, we may have included additional / spare Digital Decals to you in the event of a faulty / damaged unit.

  1. Check / perform the troubleshooting checklist .
  2. PLEASE SEND EMAIL to support@crawlmedia.com.au
  3. Advise which venue it is located at.
  4. Advise which SERIAL number is faulty and which SERIAL number of GOOD Replacement decal to swap with
    For example "Please swap SN105 with SN 122".
  5. We will make the required change and let you know to check
    - the Decal that you are swapping to must be connected to the internet).
    NOTE: Decals we send to SHOULD automatically connect to your Wi-Fi if:
    A. Wi-fi credentials have been provided.
    B. You are using one of our pre-configured access points.
    If the decals do not connect. Please use the CRAWL CONNECT app.
    or - for GEN 1 Decals, follow the instructions via your Beer Crawl account (Digital Decals tab > Connection tab).
  6. EXPRESS post the faulty decal back to us :
    CRAWL MEDIA
    Level 1, Unit 4, 91 Landsborough Ave,
    Scarborough
    QLD 4020
    Australia
  7. Email us the tracking number.
  8. Once received, we will post you out the additional replacements.


HOW TO REPLACE The Digital Decals
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  1. Remove the damaged decal by removing the power cable & M4 mounting bolts with M3 Hex / Alan key.
    The Alan key will have been supplied with the decal, however thesey are commonly available at many retailers.

    NOTE: do not forcefully remove / pull the main decal from the ‘pipe clasp’ - or it may cause the bolt threads to rip.
    In this event, a service bee may be applicable.

    You may find an electric screwdriver with varying heads ( such as this ) may be helpful for this and other requirements at your bar.
  2. If you have facia plates Carefully remove this from the faulty decal. You can use a standard (non sharp) knife or fingernails to remove this as it is applied with double sided tape.
    Start from the bottom of the decal and carefully peel from around the edges, then remove from bottom to top.
  3. If you have facia plates Place the facia plate onto the new replacement decal.
  4. Place new decal.
  5. Connect power.